How do I protect my heating oil from freezing temperatures?
Gasoil Extra purchased during the winter months is already resistant to temperatures up to -20°C. Gasoil heating, on the other hand, needs to be protected, but only if the tank or pipes are above ground (subject to freezing temperatures).
You can choose to add an antifreeze additive (1%) or petroleum (20%) to your heating oil.
How much should I order?
You choose the volume you want delivered, or you can have your tank filled completely.
Please state this clearly when you order, along with an estimate of the number of litres. Most fuel tanks have a level gauge or a dipstick.
I have ordered my heating oil and the prices have gone up. What price will I pay?
The price agreed upon at the time of ordering is always the price you pay, regardless of whether the price goes down or up in the meantime.
How can I pay the driver for my delivery?
You can pay on delivery preferably by bancontact, or cash, if you pay upon delivery, an extra discount will be granted.
Spread payments are not possible, but you can opt for our service "mazoutsparen": saving an amount every month, to pay for your next order.
I just tried to fill up without success. Can someone fill up on my account?
When you activate a pump and you use the wrong pistol, or there happens to be a defect on the pump, be sure to check the light above the pump. If it is extinguished, no one can refuel.
Just try again.
If you still encounter problems, feel free to contact us, we may be able to help you immediately.
My fuel card is not accepted. What should I do?
This can have two causes: Either your card is worn out, or the reader in the payment terminal is dirty. We always try to solve this problem by installing two payment terminals at our unmanned petrol stations. You can use each terminal to activate any pump, so you don't have to move your car. Should you encounter such problems, please let us know so that we can send a maintenance team to the site.
Gabriëls-Power is the cheapest fuel station, how come?
First and foremost, our service stations are fully automated, even the tank contents are monitored remotely via measuring probes. The supply is done by ourselves, from the refinery via our own ships and with our tankers with full loads to the petrol stations. Because we are brand free, we can always speculate on the best suppliers and prices and there are no additional costs. So you always get quality at the best price in the region.
Can I change my secret code?
The code of your Gabriëls-Power fuel card cannot be changed. Please remember your secret code well, but never keep it together with your card.
I have forgotten the secret code of my card. Can I request a new code?
The code cannot be changed. Please keep your code in a safe place.
If you cannot find your code anywhere, please contact us. You will receive a new card with a secret code shortly.
How can I secure my fuel card?
Of course, your card is secured with a pin code that you will receive from us. Never write this down on your fuel card or keep it together. You can also opt for a product restriction so that, for example, you can only fill up with diesel. You can also set a maximum weekly or monthly amount for the fuel cards. In this way, you prevent abuse and minimise the risk of loss or theft if the code is known to the perpetrator. So never let yourself be distracted when entering your code; shoulder surfing is a well-known phenomenon when bank and fuel cards are stolen.
What is the cost of a fuel card?
The Gabriëls-Power fuel card is completely free of charge. There is no charge for the card itself, nor for the invoicing and administration. For example, if you do not refuel for two months, you will not receive an invoice for two months. This is one of the many advantages of the Gabriëls-Power fuel card.